Last Updated: January 2026

AuraSync Technologies, LLC (“AuraSync,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our websites, software, dashboards, APIs, AI tools, messaging, telephony features, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access or use the Services.

By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We collect information that you submit directly to us, including but not limited to your name, business name, email address, phone number, billing and payment information, account credentials, business details, onboarding data, workflows, scripts, prompts, FAQs, configuration settings, and any other content you choose to submit while using the Services.

Information Collected Automatically
When you access or use the Services, we may automatically collect technical and usage information, including IP address, browser type, device identifiers, operating system, access times, pages viewed, interaction data, logs, cookies, and similar tracking technologies.

Communications & Interaction Data
When using AuraSync features such as calls, SMS, messaging, AI assistants, or automations, the Services may process call metadata, message metadata, transcripts, summaries, appointment data, booking activity, workflow execution data, and interaction logs required to operate and improve the Services.

HOW WE USE INFORMATION

We use collected information to operate, maintain, configure, and improve the Services, create and manage accounts, provide onboarding and customer support, process billing and usage-based charges, deliver communications and service notices, configure AI assistants and automations, analyze performance and reliability, detect fraud or abuse, enforce our agreements, and comply with legal, regulatory, and security obligations.

AuraSync does not sell personal data.

AI & AUTOMATION PROCESSING

AuraSync uses artificial intelligence, automation, and machine learning technologies to provide Services. By using the Services, you acknowledge and agree that calls, messages, inputs, outputs, and interaction data may be processed by AI systems.

AI-generated outputs are algorithmic and may be inaccurate, incomplete, delayed, or unsuitable for specific purposes. AuraSync does not guarantee accuracy of AI outputs. Client data is not used to train public or consumer AI models unless explicitly agreed in writing.

THIRD-PARTY SERVICE PROVIDERS

AuraSync uses third-party service providers for infrastructure, hosting, analytics, AI processing, automation, telephony, SMS and messaging delivery, email services, payment processing, and customer support. These providers may process personal data under their own privacy policies and contractual obligations.

AuraSync is not responsible for the privacy practices, security measures, or policies of third-party providers.

COOKIES & TRACKING TECHNOLOGIES

AuraSync may use cookies and similar technologies to enable functionality, maintain sessions, analyze usage, improve performance, and enhance user experience. You may control cookies through your browser settings; however, disabling cookies may limit certain features.

DATA RETENTION

AuraSync retains personal information only as long as reasonably necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary depending on data type, usage, and applicable law.

DATA HANDLING & PROCESSING

AuraSync processes client and end-user data solely to provide, operate, support, and improve the Services. Clients retain ownership of their data. By using the Services, clients grant AuraSync a limited, non-exclusive license to process data as necessary to deliver the Services.

Data may be stored and processed within AuraSync systems and by authorized third-party providers. Data is not sold or shared for advertising purposes. Clients are responsible for exporting or retrieving their data prior to cancellation or termination. AuraSync may delete or anonymize data after termination in accordance with retention policies.

Data Processing Addendums (DPAs) may be available upon written request for qualifying clients.

DATA SECURITY

AuraSync implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security, and AuraSync cannot guarantee complete protection of electronic data.

CLIENT RESPONSIBILITIES

Clients are responsible for obtaining all required consents for calls, messages, recordings, AI processing, and data collection, complying with applicable privacy, data protection, and communication laws, and determining whether the Services are suitable for their regulatory or industry requirements.

AuraSync does not provide legal or compliance advice.

HIPAA & SENSITIVE DATA DISCLAIMER

AuraSync is not a healthcare provider and does not claim HIPAA compliance unless explicitly agreed in writing. Do not submit protected health information (PHI) or other regulated or highly sensitive data unless a separate written agreement is in place.

CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of 18. AuraSync does not knowingly collect personal information from children.

YOUR RIGHTS

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, or opt out of certain communications. Requests may require identity verification and can be submitted through AuraSync contact channels.

CHANGES TO THIS PRIVACY POLICY

AuraSync may update this Privacy Policy at any time. Updates will be posted with a revised “Last Updated” date. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

CONTACT INFORMATION

AuraSync Technologies, LLC
Email: [email protected]